I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.

The staff provided warm and attentive service, with a patient and responsible attitude towards customers.

Staff were great. Although the vehicle delivered was a lot larger than I had booked it worked out well for us.

All went smoothly.

When I try to pick-up the car, they required insurance even I paid for super cover insurance. I have used this application several times, and I always using super cover. But they said I paid for other company. I can not understand this situation. So I had no choice and went trip without insurance. It was very terrible experience.

Like: Drop off in Inverness wasn't at the Airport but a shuttle bus was supplied, nice clean car and Glasgow sales staff were excellent