The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!

When we went to pick up the car, they didn't provide the model we booked. They claimed that the model we booked was too small and asked us to pay an extra £760 for a larger car. When we refused, they made things difficult for us and delayed us for 2 hours before finally giving us a car.

Van provided was smaller than expected but it was sufficient and excellent condition.

Smooth process

Hertz wa able to provide us excellent service through upgrading our booking. I therefore would like to thank Nisha for her excellent customer service and support.

Was working as expected. Very positive experience..

Like: The whole process of picking up and dropping off was efficient.
Dislike: none