We booked a car for 7 people, but when we arrived, they told us the car was broken and couldn't be given to us. They offered a refund and suggested we rent from another company, but they wouldn't cover our taxi fare. We said it wasn't our fault, and they immediately got rude, saying they could only refund us. How are we supposed to cancel all our plans? Then they offered two small cars but said we had to wait an hour for them to be delivered. It took several hours before we finally got a car. What a terrible company.
The service was pretty good, but the British are very punctual. We arrived early at the car pickup point, but it was after hours and there was no one there. We almost thought we wouldn’t be able to get the car. Later, when the time came, we went back to check, and they opened the doors for us.
We waited an hour and a half to get the car it was chaos . The time some people where at the desk was purely down to Europacar trying to sell them extras. One family where at a desk for 35 min and other individuals took 15 to 20 min each crazy when I got to the desk I got my cat in 5 min so the management of the customers at the desk was the issue.
It ruined my plans for the day as we where so delayed.
.
Smooth pick-up and drop-off, no hidden extras, fun car to drive (Fiat 500). Boot not big enough for a large suitcase but I will know that for next time!
About QEEQ:10.0/10
Perfect way to rent a car at a good price.
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