Very satisfied

Very convenient. Just bring your printed order and necessary documents to easily pick up the car. The downside is the waiting time can be a bit long, and the car model you selected might not be available, prompting them to suggest higher-grade options for an extra cost.

I am very satisfied with the condition of the car. It was a new vehicle with only 10,000 kilometers, very clean and easy to drive. Returning the car was also very convenient. However, I'm a bit disappointed with one of the staff members, an American lady, who recommended an upgrade to a different model. After we declined, she became impatient and had a poor attitude. Additionally, the wait time was a bit long, probably due to the peak season in July. I'm not sure if the Jeep Cherokee we got is of the same class as the Santa Fe we had originally booked.

Very convenient, self-service car pickup available, and plenty of gas stations around.

I paid in full online, but the store staff informed me that in the LA area, it's mandatory to buy personal insurance or you can't pick up the car. I rented the car for about a month, which cost roughly 700 USD, but they mandated purchasing insurance for over 500 USD. Has anyone else encountered this requirement?