The service was good, and the process was swift and efficient. However, there was no feedback on the items left in the car, which was a bit disappointing.

They changed our car model but didn't guide us to inspect the car. They just handed us the keys and told us to pick it up in the parking lot. Upon return, they pointed out an old, minor scratch and claimed it needed to be fixed. Also, they charged a 99 Euro pre-authorization for a full tank, but the car was marked as 4/8 full at pick-up and returned with 4/8, yet still charged the 99 Euros. This Hertz service was really poor.

The staff was very nice and had a good service attitude.

Good

The car exceeded my expectations. I paid for a mini sized car and got an SUV - Peugeot 2008 with 1995km on the clock, so pretty much brand new. The only suggestion from me to Hertz would be, since it is an international company, to provide the paperwork to a client in English on demand, regardless in which country the branch is. I was asked to sign the paperwork that was entirely in French so had to take the clerk's word for what I was signing. That is not a professional way to do it.