Picking up the car was easy, but returning it after hours meant no one inspected the car in person. The next day, the rental company claimed there were scratches and withheld 2500 from my credit. Still in communication with customer service...
We rented two identical Peugeot 5008 cars, one needing diesel and the other requiring gasoline. Before departure, we specifically asked the staff what type of fuel to use, and she said 'all diesel,' which completely misled us. After refueling the gasoline car with diesel, it broke down, and we ended up paying over 20,000. This couldn't even be covered by the insurance. We feel utterly deceived.
There were very few people, and the process was straightforward. The service attitude was excellent, and there was no pressure to purchase additional services.
We booked an Opel automatic, but they gave us a Renault manual because they ran out of the car we ordered. The rental price difference is significant, and they should have refunded the difference, but they didn't. Very dissatisfied with this rental.
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