Hertz rented the car to me, and when I returned it, they took away my contract and receipt! They didn't leave any documents with me!! When I returned the car, they told me there was tire wear, which I insisted did not happen during my rental period. Given that we found two scratches when we picked up the car and reported them, I believe Hertz may have used this car to scam us! Also, the staff said they would check with the store about the tire scratches before the rental, but they still made us sign and charged us 110 euros for repair, which was not our fault!

The attitude was quite good, and there were no unreasonable charges. They pre-charged for a full tank of fuel, and the price was cheaper than refueling it yourself. However, you need to plan well and return the car with an empty tank to make it worthwhile. I received a Ford Galaxy, which is wider than the Smax I booked, and it was an automatic. I used a notarized translation of my driver's license to pick up the car. I met a compatriot at the adjacent rental counter who couldn't pick up his car because he didn't have a notarized translation. He mentioned that he had never needed one in his previous trips to Europe, so he didn't bring it this time. To be safe, it's better to bring a notarized translation.

The service attitude is acceptable, but the hidden fees are high. 1. The 20% tax is not mentioned in advance; 2. The provided GPS hasn't been updated for 31 months, some routes are not found, and some lead to wrong-way entries; 3. The GPS caused unnecessary detours, leading to exceeding the daily mileage limit, which is very high at 0.84 Euros per kilometer. It's outright robbery. Never using this company again.

Aucun soucis nous sommes toujours surclassés les voitures sont récentes.

L’attente au guichet était affreuse. Le lieu de restitution était imprécis, au point que je me suis trompé de parking. Je suis très déçu.