I originally booked a French car, but it was changed to a Japanese car. Later, I paid extra to switch to a smaller German car.

The staff was enthusiastic and provided detailed explanations.

Satisfied

Our own car was in the garage and we ditn't know when is was finished. We had to go to our holiday adress 200 km futher. We asked if it was possible to call the bext day to hire the car 1 day longer if necessary. This was unfortanately not possible. We only cpuld hire the car at that moment for 1 day extra.

The car was not the car we ordered. It was far too small for 4 adults and all our luggage so we had to have luggage crammed between two people. On charging even though we paid in Euro they have done their own currency conversion so instead of €182.98 we have paid €193.08. I am not at all impressed by this or the service of hertz in Paris. The deposit block also still appears to be on the card.