Satisfied

Random charges and unexplained fees. I've been using this platform for overseas car rentals since 2012. At that time, not many people from China were using the platform, and international rental agencies were more reliable. However, by 2019, as more Chinese customers started using the platform, those agencies began to impose arbitrary charges. In the future, I will book directly through the international rental agencies' platforms to ensure accountability. My trust in this platform has been decreasing.

Picked up the car on Friday night with a wait time of more than two hours. The staff attitude was okay, but the long wait time resulted in a poor experience. The other two times were fine with no issues.

The oil warning light was on when I got to vehicle. I went back to office and asked them to put more oil. They said they couldn’t and reassured me it was fine..... that their oil sensors were set very high. I said I was doing a road trip so could they check oil level. They said they couldn’t but I could do went back to car. Engine was hot and I had not cloth to wipe dip stick so couldn’t see oil level very well. Went back to office and they reassured me I would have enough oil. As it happens the light stayed on for our 1400 mile journey and there was no problem but the oil light was disconcerting and should not have been on! Also the back of our car outside was filthy. I have photos to prove.

So I booked a SUV, but they mentioned it was a really small SUV, but they offered a free upgrade. To a Mustang GT. Which was 200 euros more on the site when I booked, but free upgrade at the desk. After 1 fun day in the Mustang, I realised it wouldn't do for the moving stuff I needed to do. So I went back and they gave me a Jeep wrangler, that was actually the funnest, albeit odd, useful rental I have ever had. Thanks Budget!

Always book with Easyrentcars. Love being able to get the rental with no issues and full insurance.