Great, efficient pickup and return, smooth communication, no tricks.

Acceptable overall, no major issues, but there was an upsell for insurance

The service attitude was very poor. I don’t know if it was because I am Chinese or Asian, but the staff spoke to me in a very sharp and raised voice. The rental hall was quiet, and everyone’s eyes were on me. Did I say something inappropriate? I just asked why I was told I would be charged for a full tank of gas when I was supposed to return it with a full tank. After answering impatiently, they didn’t stop and continued to complain loudly about why I needed so long to read the contract. Is it such a waste of time if I check the contract for five minutes? How else would I know if there are problems? Do you really need to attract everyone's attention?

The process was slow. After waiting in line for an hour, they told us that our prepared international driving permit and translated driver's license were not acceptable for renting a car in Italy. It's confusing because the same documents worked perfectly fine in France!

Did expect A bit of a challenge on the return but staff was really njce

Qeeq was right on point and facilitated the whole process