The customer service is very polite.

Great, except the location is a bit remote.

Do not rent from this rental company, Europcar at Paris Charles de Gaulle Airport. When renting the car, they will pre-authorize an amount higher than the actual rental cost, with the excess being the deposit. After your rental period ends, the company does not charge you the actual amount but the highest pre-authorized amount. For example, if your rental is 1000 euros, they will pre-authorize 1100 euros, with the extra 100 euros as a deposit. While this seems normal at the start, by the time you return the car, they actually charge you 1100 euros despite the agreed rental fee. Since you are already back home at this point, any efforts to argue through platforms like QEEQ will be met with various excuses, such as not overcharging, banking issues, etc. Additionally, contacting this rental company via phone is not free. When I called, they claimed I had violations, which contradicted the reply from QEEQ. Also, the cars from this rental company are in poor condition, with high mileage. Avoid renting from Europcar, even though they offer cheap prices.

Il est inadmissible qu'une Agence basée a une gare ferroviaire ferme à 18h30, soit 7 minutes avant l'arrivée d’un TGV de Paris ! De surcroît, un retrait au delà est possible à l’hotel Mercure situé à côté, mais moyennant un surcoût appelé « after hour » de 25€. Difficilement acceptable pour une telle enseigne !

Like: Where Ryanair use frankly baffling language and terms to confuse what can and can't be taken as booster seats the team at Europcar were exactly the opposite. One email to the head office resulted in a chain of helpful emails and a member of the team to meet us with a choice of booster seats. The staff were friendly and helpful, the car was great and the handovers swift and painless.