Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made

The service quality in car rental agencies in France depends purely on luck. It all depends on the employee you encounter.

The actual car rented was a Fiat 500x 4WD SUV. The car was very new, automatic diesel, with just over 3000 kilometers on it. Very nice experience.

When picking up the car, a male staff member repeatedly insisted on buying insurance, otherwise, he said there would be issues. He was very unfriendly, but I insisted on not buying it. When returning the car, a female staff member was smiling and provided normal service. There was no car inspection, I simply handed back the keys and showed the fuel receipt. The final price matched the booking price. Due to schedule delays, I picked up the car a day late. The manual car I requested was no longer available; instead, I got a very small car in poor condition, but it didn't have any problems.

The rental company is very professional, the store is conveniently located at the airport, and the staff patiently explained everything to us.

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