Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made
A.Petyt
France
Reviewed: Tue, Aug 25, 2020
About Hertz:8.0/10
Hertz took an unexplained payment of £59:86 from my credit card despite the fact that I returned the car with a full tank of fuel and in perfect condition. I already had excess insurance cover and so declined this when I picked up the car.
About QEEQ:8.0/10
QEEQ did not advise me that I would be charged an additional amount by Hertz so the very competitive price they offered would appear to be a con.
The car rental pickup is 50 meters to the right as you exit the biggest train station in Nice. No need for a driver's license notarization, but it's slightly expensive. The return is inside the TGV train station, very convenient, no issues with the service.
“It worked out fine this time although the costumer service was flawed.”
About Hertz:10.0/10
I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.
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Customer Service
Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made
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