Rented a hiace , given an equivalent of a sprinter

Quite satisfied

Waiting for the car at the airport was okay, but at the store, no one spoke Chinese, so everything was communicated in English, which was manageable. The car was quite old, so I asked them to mark the scratches, and they were very cooperative. However, the deposit was supposed to be refunded within a week, but it's been almost a month and still no updates.

Good, modern and clean car. Faultless and highly efficient customer service from staff at Melbourne Airport branch. Be prepared for a bit of a wait (20+ min or so) for the shuttle from the Airport to collect the car. I'm not sure what collection times are like for the in-terminal car rental services so possible that wait for shuttle is overall evened out by speedy desk service at the office?

Did not know how much EasyRentCars cover for their daily excess coverage, tried to further sell their coverage plans even though EasyRentCars' coverage clearly covers their excess in excess.

Very friendly