Pas sérieux

The Hertz staff told us it was just a credit card pre-authorization, but in reality, they charged us the full insurance fee without our understanding of French. Moreover, no matter how we tried to explain later, they refused to refund it.

The store is small and they try to upsell.

When picking up the car, a male staff member repeatedly insisted on buying insurance, otherwise, he said there would be issues. He was very unfriendly, but I insisted on not buying it. When returning the car, a female staff member was smiling and provided normal service. There was no car inspection, I simply handed back the keys and showed the fuel receipt. The final price matched the booking price. Due to schedule delays, I picked up the car a day late. The manual car I requested was no longer available; instead, I got a very small car in poor condition, but it didn't have any problems.

The car pickup and return were fast, quite satisfied.

The pick up took a long time as the desk was very busy, but the young lady at the counter was very nice and professional.

When I originally got the quote, I thought it was too good to be true, so I contacted Hertz directly and they did confirm pricing. I will definitely use Easyrentcar again.