Currently satisfied, but not sure if the deposit will be refunded on time. Will leave additional comments later.

No people carrier available on the day of arrival. Rude staff who didn’t think this was their fault and tried to give us 2 small cars - they didn’t appreciate this would be double the fuel and double the insurance costs. They initially refused to drop off a larger car at our premises but eventually agreed to this. Poor service. The large car dropped off was unclean inside and they tried to charge us a cleaning fee on dropping this off - we refused with photographic evidence of the lack of cleanliness of the car on receiving g it.

At first on reading the pick up details (Venice airport)I was a little sceptical.. but I followed the instructions and he pick up shuttle arrived in minutes. A short drive to the office and the the rental process was straight forward with great staff making life easy.The car was as expected and in excellent condition.

Booking process was very easy and did not have any reason to contact Easyrentcars there after.

At the desk agent asked for a printed copy of the contract. And not just showing confirmation on my phone. On returning the car on inspection was told there was new damage which was a small scuff on rear bumper. Which I didnt do. So was told to fill out a disclaimer. For which there would be a charge. So not a happy chappie.