Car rental very pushie to get us to buy their insurance. If you did not take up the insurance, they will assign new car with no dent, stain at all. Then even at a slightest chance they will find something to charge damage fee. Ours was scratch at left rim where you can easily remove with polishing. But our argument do not go well with the company.

Rude customer service lady, not telling the small print either. No carpet in the car, got charged €95 for leaving some sand in the car... apparently that needs special cleaning!! Never book with these guys again...

The counter staff were friendly and helpful enough. However, they were trying too hard to push the breakdown cover and additional insurance, which we didn't require.

the booking was very smooth and easy, I didn't use the price drop guarantee as it was only a short term low price rental.

Unfortunately, very bad experience! The company didn't ask me with full fuel policy I would like to go. They put me in full/empty fuel policy, it means a clearly a ruse that benefits the renatal company. I payed 123.38£ fuel deposit and and they give me back only 78.48£ eaven if returned the tank full. What happened with the 45£? It is the cost of the policy full/empty ! It was ridiculos. Please, try to avoid this company or ask for a full/full fuel deposit.

The very worst of experiences. Anything negative that you could possibly think about rental car companies, Record has in spades.