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00308 491 0209
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+1-8007618913
Live chat Email us Service Code: 4426295327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4426295327
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Search for AUTOVIA Car Hire in Palermo
Reviewed: Thu, Mar 14, 2024
About AUTOVIA: 2.0 /10
The car provided did not match the one I booked; I received an extremely damaged old vehicle. They claimed all cars were like that and had no Smart available. The staff had a terrible attitude, especially after learning I refused to purchase any insurance. They ignored my request for help with my 30 kg suitcase, and one of the female staff members complained of back pain. Ultimately, a passerby helped me with my luggage. The car was very old, had no USB port, and the central console screen was almost unreadable, so I had to use my phone for navigation. For pickup, they had to collect me from the airport, but communication was difficult in English until a local helped translate. I had to wait outside the airport for them, which was 5 km away. They charged €50 for dropping off the car at the airport, whereas my nearby hotel owner charged €30 for the ride. Overall, my 7-day rental cost me over €20 additionally, and the taxi to the airport cost me €30 for 5 km. They also charged me over €800 without explanation; I have notified the bank for investigation and they advised me to report to the police if necessary. Be careful when dealing with this company or any car rental in Italy, as even gas stations can be tricky.
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AUTOVIA
Palermo Airport(PMO)
Palermo
Italy

Relevant Reviews on AUTOVIA in Italy

Renata Oliver

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AUTOVIA
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Tue, Jul 16, 2024
About AUTOVIA: 10.0 /10
I think this car rental company is excellent. The car was very comfortable to drive. The staff were friendly and provided thorough service. The paperwork was handled quickly and conveniently. The price was reasonable with no hidden fees. Overall, the experience was very pleasant and I will choose this company again in the future.
About QEEQ: 10.0 /10

Virginia Alerander

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AUTOVIA
Milan Malpensa Airport(MXP)
Milan
Italy
Reviewed: Tue, Jul 2, 2024
“Milan-Dolomites-Padua-Venice”
About AUTOVIA: 6.0 /10

The service was fine, with a few minutes of wait time. However, the clerk informed me that there were no Audi A3s available, and they upgraded me to a GM SUV. Although this might seem like an upgrade, I was not happy. I mainly drove in the Dolomites, where narrow, winding roads make a smaller car preferable. The bigger car just made driving more cumbersome.

I was also dissatisfied with them not marking existing damages on the car, although the rest of the service was acceptable.

Jessica MacArthur

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AUTOVIA
Milan Malpensa Airport(MXP)
Milan
Italy
Reviewed: Tue, Jul 2, 2024
“Milan-Dolomites-Padua-Venice”
About AUTOVIA: 6.0 /10

The service attitude was okay, and the wait time was only a few minutes. However, the staff informed me that there were no Audi A3s available and gave me a GM SUV instead, which they considered an upgrade due to its larger size. I was not happy about this because smaller cars are more suitable for the narrow, winding, and steep roads of the Dolomites. A larger car would only make driving more cumbersome.

I was not satisfied with the car upgrade and the refusal to note the existing damage on the rental form, although everything else was fine.

Darnell Nixon

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AUTOVIA
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Mon, May 27, 2024
About AUTOVIA: 10.0 /10
Very satisfied. They don't forcefully upsell additional services and provide friendly reminders and introductions, which we should understand and respect as part of their job. We received a vehicle of the same class, showing nearly 100,000 kilometers, with an old interior, but the driving performance was quite good except for insufficient power on slopes. We chose to return the car at Florence Airport, and objectively speaking, the service there was better — the staff were sincere and enthusiastic. Of course, all good and bad experiences are mutual, and I believe they also felt the same sincerity and enthusiasm from us.
About QEEQ: 10.0 /10

Arlene Christopher

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AUTOVIA
Venice Marco Polo Airport(VCE)
Venice
Italy
Reviewed: Mon, Sep 17, 2018
“Greater Venice Area, Italy”
About AUTOVIA: 8.0 /10
The staff were polite and patient, especially the lady who assisted us during the car return.

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