The service attitude of the counter staff was very mediocre. The vehicle was in poor condition, with rust on the roof, and looked like it had been submerged in water. The cleanliness of the vehicle was also worrying, with thick dust on the air conditioning vents. This was my worst car rental experience abroad. I rented a new model Outlander, which was more expensive than the old model. However, the car I got was very old and seemed like it was a decade old. Later, the car hit a parking pillar, and I had to pay the repair costs myself. After returning to my country, the insurance claim process was very slow. I provided all the documents as required by the rental company, but they told me they needed a response from the car rental company before they could process it, which dragged on for several months. In the future, there are two things to note: first, stay away from ACE, and second, try to buy full insurance from the car rental company instead of third-party insurance from your home country, as the claim process is very complicated.

No problems … easy

Easy

Excellent friendly staff

Excellent ...very good price

Everything was perfect except the phone didn’t answer. The recorded message said we had to stay on the line to arrange pickup, but then on all 3 phone numbers we were put through to a message bank and there was a message “the message bank of (number) is full. Please try again later. Not only us but two other renters did the same. There was a lot of anxiety and stress which was unnecessary even though the shuttle came within about 15 mins.

There should be a booth at the Arrival Hall to greet and on board customers. Instead customers were expected to know where to go from the terminal and wait for the pickup. And we have to wait 30-45 mins for the pickup bus because it was full.