Highly satisfied

Very efficient, very cheap. Only issue: they really pressured me to take out extra insurance. Other reviewers make the same comment. Pretty clearly, their business model depends on making money from selling renters insurance. I had to insist really hard that i absolutely did NOT want the insurance they were trying to foist on me.

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

No concerns.

Waited for ages for office to open as dropping off another customer. Found the office hard to find from the instructions. Hated the shuttle bus system - I think I overreacted; others might find it fine. Friendly and helpful staff.