Had issues with customer service. Had issue with car being ready. Had issues with type of car.
c.cascun
United Kingdom
Reviewed: Mon, Jul 1, 2019
About Hertz:4.8/10
Hertz Aberdeen were great but Hertz Liverpool staff were meant to follow up with us on cost of vehicle and did not. Very disappointed with Hertz initial customer service compared to other companies.
Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
We were informed that there were no cars available and that a vehicle had to be brought in from another location. After waiting for two hours (past noon), we were told the car would not arrive until 6 PM and that no other models were available. This essentially wasted an entire day for us. We eventually gave up on this rental company and rented a car from another provider.
The Hertz premises at Newcastle station are in a very inconvenient location on the wrong side of the station and at the foot of a steep street. Hertz’s competitors have offices on the station forecourt and are much more accessible.
I was pleased to get a better car than I expected.
Signs to rental cars at Glasgow airport are small and confusing.There is no signage at all over the pick up building, nor arrows if arriving by car.Apparently that has to do with airport.
Like: Convenient place for our car hire. Dislike: Please ensure all extras are included in your quotes. They can hit you for 40 lb plus’s tax for a one way fee. Double check or photo your car before leaving. They are ruthless regarding damage!
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Customer Service
Had issues with customer service. Had issue with car being ready. Had issues with type of car.
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View more >Dislike: Please ensure all extras are included in your quotes. They can hit you for 40 lb plus’s tax for a one way fee. Double check or photo your car before leaving. They are ruthless regarding damage!