Had issues with customer service. Had issue with car being ready. Had issues with type of car.

Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!

At the London Heathrow Airport branch, I was received by a lady who informed me that I had reserved a hybrid car (which is more expensive). I told her that was not the case. After typing on her computer, she realized she had made a mistake due to a name match. She then asked how many kilometers I planned to drive, and I responded that I thought the rental was unlimited mileage. She mentioned that based on my mileage, they could offer a discount on fuel, but I insisted on returning the car with a full tank. She then printed the documents for me to sign. I requested to verify each item and noted that there was an additional charge for super insurance, which I had already purchased through QEEQ, and it was clearly stated on the reservation not to upsell insurance. I pointed this out to her, and after some more typing, she reprinted the documents and retrieved the original ones. After picking up the car, I noticed that the inspection form indicated the car ran on diesel, but it was an Audi A3. Doubtful, I asked a security guard who politely suggested I smell the fuel tank, which confirmed gasoline. He double-checked with a colleague and confirmed that the document was incorrect. This was my first time renting from HERTZ and I hope this was just a one-time mistake.

v good

v good

The car was badly scored and dented and when I raised this with the Hertz staff member he said he knew and the vehicle had 36 items of damage listed. The pick up bus took over 30 minutes to pick us up from the airport and when I tried to call the Hertz number received an automated answer saying no one was available. When eventually we arrived at Manchester rental area the staff said they were sorry for the delay but had a member of staff off sick. Overall a very poor experience from Hertz which let down the Easyrental experience.

No issues very quick service. Thanks.

Like: Friendly service