When returning the car, there was a scratch. I said it was there during the inspection, but they disagreed. I was in a hurry and didn't want to argue, so I paid the rental company's charge of $386. After paying, they gave me a piece of paper asking why there was a scratch. I wrote, 'I don't know why there's a scratch. I believe it was there when I rented the car.' The rental company staff questioned why I wrote that, and I said that's what I believe to be true. She told me in my face that she didn't need the paper and crumpled it up before throwing it in the trash. Additionally, I received a 5-seater Tiguan, which is not listed among the vehicle options provided. Please check if the Volkswagen Tiguan 5-seater falls within the type I rented, because I believe it is not in the same category as the BMW X5. I formally lodge a complaint with Zuzuche against this rental company. Please investigate.

Picking up the car from the parking lot on the first floor was easy, but returning it was difficult! When returning the car, the GPS only guided us to the second-floor parking lot, and we couldn't navigate to the first-floor return point (which was also the pickup point). We ended up walking to the office on the first floor (accessible by stairs on foot, but not by car), even running to the airport counter seeking help, but were refused everywhere due to busyness. In particular, the people at the first-floor office, who were just a few steps away from our temporarily parked car on the second floor, refused to come over and guide us. Our flight was about to depart, so we had no choice but to leave it on the second floor. In the end, we were charged a 48 Euro parking fee...

Overall, it's pretty good.

easy to pick up the car and quick

all smooth

I received a Romanian made Dacia car even without parking sensor a model of 5 years a go , even if the car was new with low kilometers on the records It’s true it was saying ford siesta or similar but the Dacia even if new car was an old model All other was fine, maybe they guess I was the one to give a unwanted car , as I see other Ford Fiesta and in the similar range several cars It’s the second time I use Sicily by car the previous one was fine this time I am not really satisfied only for the car received, such car shall not new be there ! I am not sure I will use them again as with this experience I am but discouraged

Easy and fast as always , will re use them