Customer service very poor when we check in and when we did the check out everything appeared good, the fuel take was full as we filled the tank before arrived, however we were charged with 12£ a few days later. I would definitely not recommend europcar.
I was fast to get to the Q and waiting time was quite short, but there were a lot of people after me.
Also they've charged me for 1 extra day (it's mistake, I've contacted support, I have a proof I was in time).
I was a bit sceptical about hiring a car in Italy as this was my first time to Italy but nothing could have went more smoother than this experience. No hidden extras or nasty surprises to our bill when we got back home so could not be happier, the car was nearly brand new and a joy to drive.......Thank You
“Excellent car hire. Only issue was the pick up at Pisa airport from EuropCar.”
About Keddy by Europcar:8.3/10
Europcar desk at the airport had a queuing system 5hat meant they served their own customers first even when they turned up after our arrival. It wasn’t until I complained that they dealt with my rental.
The drop off in Verona was excellent.
We were quite impressed with the smart4. At interns of performance and space. The Europcar staff on pick up and drop off were very helpful, friendly and professional. Could not fault them. Excellent value for money and would recommend
“An excellent vehicle with easy pickup and drop off.”
About Keddy by Europcar:9.7/10
A straight forward process.
About QEEQ:10.0/10
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