Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.

Irresponsible, they gave me a car with more than 20 scratches and refused to replace it, saying this is the car.

The waiting time was within an hour. Not short.

I clearly rented an automatic car, but was told there were none available. I had to pay significantly more to rent an automatic car, which felt very unfair.

I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.