The guy in Saint-Malo was very nice. However, the drop-off location in Rennes was not at the rental office, and there was nowhere to find the address. When I called the office, they said they would send me an email, but I never received anything and had to ask Zuzuche. Customer service said they didn’t know either, but eventually, Zuzuche emailed me the address without telling me where to put the keys. I almost missed my train.

1. The vehicle provided by Enterprise had not undergone pre-rental maintenance. The fuel tank was not full, the car was not cleaned, the windshield washer fluid was not refilled, and the overall condition of the car was not thoroughly checked. The left front tire visibly had low air pressure, but despite my explicit request, they still rented out the car, claiming there was no warning from the vehicle. This made the entire rental experience anxiety-inducing and presented potential safety hazards. Additionally, after driving less than 700 kilometers, the vehicle displayed a warning for low engine oil (AB Blue) indicating it would not start after 2400 kilometers. Simultaneously, the tire pressure warning also appeared... In short, this rental experience was nerve-wracking, very stressful, and overall quite unpleasant. 2. I suggest that Zuzuche should clearly require this partner to perform proper vehicle maintenance and safety checks before renting out a car. Customers' safety should be the top priority.

I booked an Opel Insignia but got a Peugeot 2008 instead. One is a midsize sedan and the other is a compact SUV. The rental company told me they are in the same category.

I asked to add an additional driver. They didn't inform me about the extra charge; they just said OK, took the driver's information, and processed it. Then, when I was billed, they charged my card directly, assuming I should know this?! How am I supposed to know there's an additional fee for adding a driver? This was my first time adding a driver.

Extremely helpful staff at pick up and drop off.