Reasonable but room for improvement

Simple and quick

The Zuzuche app and public account showed that the pickup was at the international terminal, but when we arrived at the counter, we were told that the pickup was at the domestic terminal, and we couldn't complete the paperwork first. We had to run back and forth, and it took us almost 2 hours to get the car. The instructions from Zuzuche were unclear and unprofessional.

It's okay.

Communication was terrible. The interactions with the rental platform were shocking, and a relatively simple issue wasted over 3 hours of my time, leaving me very disappointed. Although the staff were very polite and genuinely tried to help, their competency was truly questionable.

the car i hired was supposed to be a toyota Rav 4 however i always seem to get "the OR Similar vehicle'' in my case a Mitsubish,i when i order in advance i expect to get the vehicle i request. Only Gripe on an otherwise enjoyable experience