europcar probably for last time

The car had a minor issue; the diesel vehicle required AdBlue. When we encountered a problem during the trip, we handled it at a repair shop. After coordination between QEEQ and Europcar, they proactively refunded the repair cost and apologized after we returned the car.

Mainstream company

Took a number and waited... waited until no one was left, the numbers didn’t update. It turned out the original method was to go directly to the counter if you arrived first. I ended up waiting for nearly an hour without knowing this.

It was acceptable. They washed the car and handed it directly to us.

Have hired from this company before and one of its main advantages over other competitors is the lack of queuing! It may be about £30 more expensive, but I would rather pay this premium, than have to wait for up to 2 hours (as have experienced in the past!), just to get a 'cheaper' deal!

First time I have used this and it made the whole hire process so much easier - I had peace of mind, I knew exactly what was already covered in the hire agreement. I actually think that this made a difference at the car hire counter because, unlike last time, no one tried to sell me additional cover! Hence, I knew what I was paying at the outset and there were no hidden extras!