europcar probably for last time

F.Hanzelka

Spain

Reviewed: Mon, Nov 4, 2024

About Europcar: 4.0 /10

vehicle was not provided, need to take lower category, on top for expebsive insurance, insteqd of 413eur, they blocked 513eur, because of spending about 2 hours to solve the situation and with small kids I had no choice to accept thia situation..

About QEEQ: 9.0 /10

trying to support,

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with us. The service of counter staff might differ from travel peak/off-season for the understaffed. We'll forward it to our supplier and keep improving it. Any inquiries, please feel free to contact us. Thanks for your feedback and look forward to seeing you next time.

Medium SUV | Audi Q5 or similar

7-day rental

Relevant Reviews on Europcar in Spain

Kay Pound

Spain

1 days rental

Europcar

Granada

Spain

Reviewed: Mon, Mar 4, 2019

About Europcar: 2.0 /10

Europcar provided us with a car that was due for an oil change. We rented the car from February 17th in Granada, Spain, and returned it on February 28th at Madrid Airport, totaling eleven days. On the sixth day, the 23rd, a red warning light appeared, indicating the need for an oil change. I contacted the rental platform to ask if it was necessary and what the consequences would be if we didn't change it. They suggested visiting a local branch of their company for assistance to avoid safety risks. In Porto, we found their rental point below the British company. I requested a car exchange, but they claimed they didn't have the same model. The staff took us to a repair shop and asked me to pay the full cost upfront, 76 Euros, with a promise of reimbursement at the Madrid drop-off point. It took three hours to change the oil, ruining our afternoon plans. At the Madrid Airport drop-off, they refused to reimburse the oil change cost, telling me to contact the rental platform. Europcar failed to check the car thoroughly before handing it over and was unhelpful in resolving the issue, showing no willingness to admit their mistake or apologize sincerely. How can we trust such a rental company?