When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

Very satisfied

The car was over 100,000 kilometers and in poor condition, causing me to waste time changing cars.

This is a very friendly company. Our group had to delay picking up the car by one day due to a flight cancellation. QEEQ customer service contacted AVIS for us and allowed the delay. It was great and reduced our losses.

Picking up the car in San Francisco was very convenient, possibly because it was early and there were no queues. Chrysler's Town and Country has immense space; it fit our group of 5 people, 5 large suitcases, and 2 small suitcases. Truly an American car—big!