It took a while to pick up the car but there was two of us picking up cars so that’s probably why.
Connor who organised our cars was excellent! I’ve never got the extra insurance before when hiring a car but he explained the benefits really well which encouraged us to pay the extra.
However it did mean that the daily rate was comparable to other companies and Enterprise weren’t the bargain we initially thought.
Connor was friendly and personable. He explained the wear and tear conditions of the hire really well which I don’t think I’ve ever really understood before.
Excellent customer service!
And they upgraded us to an automatic which was much appreciated.
The car pickup in Cambridge and drop-off in the Lake District were great experiences. The staff were very nice and the small car took us to many places that were hard to reach with public transportation. Very happy.
When picking up the car, the rental company said they hadn't received the prepayment from the Zuzuche website and asked us to pay in full. The total amount was higher than what was confirmed on the website, even though the car model was the same. I called the website's international customer service number, but despite their attempts to communicate with the rental company, the issue wasn't resolved. I'm not sure if the problem was with the rental company or the website, but ultimately we, the consumers, had to bear the loss of time and money. My first experience with Zuzuche was very disappointing. Additionally, the car wasn't provided with a full tank of gas, and when we returned it with less fuel, we were charged for the difference at a price 50% higher than at gas stations, plus an additional 20% tax. The rental company did not explain these charges when we picked up the car.
Automatic car not available despite having paid for an automatic. Were forced to take a manual car - fortunately I have a Manual Lhcence. No discount offered for inconvenience. Very disappointing. Meant my wife was not able to share the driving load with me.
About QEEQ:8.0/10
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