Reply by Qeeq: Thank you for providing feedback on our website. We sincerely apologize for the unsatisfactory car rental experience you had. We are continuously collecting and evaluating your feedback to improve our processes and provide better service. If you have any further suggestions or concerns, please do not hesitate to contact our 24/7 customer service center. We appreciate your feedback and it will encourage us to make progress. Your satisfaction is our top priority, and we hope to remain your preferr
The Tiggo sometimes suddenly stops moving; don't panic, just press the gas pedal hard and it will work after a while. Italians are really kind and helpful. After I returned, I asked a mechanic who said it might be an electronic throttle issue. It was a 5000-kilometer new car and seemed fine—didn't expect it to suddenly stop working.
I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.
I gave one star because the car matched the model I booked. However, the local rental company has many hidden fees, and the staff's attitude is very dismissive. When returning the car, they claimed that a handle cover was missing. I showed them the video and photos from when I picked up the car, which already showed the cover missing. They said 'no problem' at the time, but then noted it as damage on the return checklist. The staff was very dismissive and deceptive.
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