Great car hire experience

All went well, friendly staff.

Very user friendly app.

It was the worst rental car experience ever. We waited more than two hours to get to the counter and this was after we paid an extra $18 euro to get moved higher in the line. Everyone was annoyed, upset and it was awful.

Takes a long time to get the car.

We waited for a very long time firstly for the courtesy bus from the airport and then for the actual pickup. There was only one staff member on duty and there was a queue of people waiting. It was late at night and people were getting frustrated. The staff then tried to sell all customers additional unnecessary insurance which caused further delays when clients challenged this. The staff member became very shirty when challenged but I think this was his own frustration st having to cope on his own. We also did not get a full refund when we returned the car full of fuel. I am currently challenging this with them directly.

Like: Everything was, by far, better than expected. Great service, amazing car and effectiveness.
Dislike: Nothing