Service at the counter was fast. It was even faster dropping off.
About QEEQ:10.0/10
Very easy to use and love the insurance option and also the reminder texts as a trip comes up. But the text for how to pick up the car was confusing- the pickup was at the Thrifty airport desk and did not require a phone call to have the car delivered.
This is my first time encountering an in-store payment method. There was a discrepancy between the actual payment and the contract amount. The car rental company seemed dissatisfied with QEEQ, but the staff was helpful in resolving the issue. The car was in good condition, which is commendable for a 29-day rental period.
The Zuzuche app and public account showed that the pickup was at the international terminal, but when we arrived at the counter, we were told that the pickup was at the domestic terminal, and we couldn't complete the paperwork first. We had to run back and forth, and it took us almost 2 hours to get the car. The instructions from Zuzuche were unclear and unprofessional.
Very dissatisfied with Thrifty Car Rental's service. We had scheduled to pick up the car at 1:00 PM, but the staff kept us waiting with the excuse that the car was being cleaned. We finally got the keys at 2:47 PM, and it wasn't even the Toyota Highlander we had reserved; they gave us a SsangYong instead. We spent nearly two hours negotiating with the store, and the staff casually said we could return the car later. It was infuriating. The two-hour wait disrupted our travel plans. Why didn't they just be honest about not having the car available? We could have switched to another rental company and saved our time. Very disappointed with Thrifty's service. Small companies often have service issues. I hope others learn from this experience and choose their rental company wisely.
“3 Incorrect and broken baby seats attempted to.be fitted by staff that were not properly trained.”
About Thrifty:7.0/10
Train your staff and have appropriate and working baby seats
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