I waited for an hour to pick up the car. I tried to pick it up at midnight, and there were two customer service representatives: one was a Black person and the other was an Indian man with glasses who was assisting me. Before I could get the car, they made me wait outside for someone to bring the car. Meanwhile, they attended to several other customers. There was no one outside to assist me. After waiting for a long time, I had no choice but to approach the Black representative. He asked me to wait for 10 minutes and then handed over the car keys.
The service lady was not enthusiastic and impatient.
She was not diligent, I didn't rent a GPS but she included the charge in the bill, $67.
Unprofessional, no one knew how to set up the GPS in Chinese, initially wanted to rent but then cancelled.
Pushing unnecessary insurance even though I already bought comprehensive coverage.
About QEEQ:10.0/10
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