The pickup was relatively quick, but the staff's attitude was mediocre. We had to queue up to explain scratches and other concerns, which wasted a lot of time.
I had already purchased insurance on the rental platform but was still recommended insurance by the staff, which I agreed to in confusion, wasting money. The worst part was that the Chinese navigation device I rented was extremely expensive. I didn’t pay attention at the time, and the communication language barrier made it worse. I will never rent this kind of thing from the store again.
Everyone and everything was nice
But the nice gentleman who handed over the car and briefed us about everything was exceptional.
Only hiccup is when i didn't find anyone in the kiosk during return. And fact they take the key and not give you any return conformation is confusing
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Customer Service
Excellent
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