The pickup location is very inconvenient, not located inside the airport, and it closes at 9 PM sharp with no exceptions. They provided a full-size MPV from a local Spanish brand, which has a spacious interior and is very practical to use.
1. The car was not the specified model.
2. It was almost out of fuel and not as agreed, full tank upon pickup and return.
3. The car was dirty, especially the windshield, which was covered in spots that couldn't be cleaned, affecting visibility.
The car model was of a lower grade than expected, and the experience was very poor! I only realized this while driving because the XC60 and XC40 look quite similar, especially from the front. I picked up the car at night and didn't check it closely. This counts as deceptive practice without prior notice! It's like buying an iPhone 13 and receiving an iPhone 12 instead. Please understand the frustration.
The staff was very polite and friendly, and their English was excellent. They explained the entire process clearly, and the car had only driven a bit over 5,000 kilometers.
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