Correspond au projet

The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.

The store has Mercedes C-series and E220D series cars, but refuses to provide them.

AVIS's service attitude is acceptable, but the navigation provided by QEEQ had the wrong location, causing me to take many detours.

The car was very new. I got a Renault two-door four-seater that had only driven 1750 kilometers, diesel automatic. It was very fuel-efficient, only consuming 5L per 100km even in the break-in period. It was also very convenient. Since I had chosen full insurance, the staff at the rental office tried to upsell me to a different car. You just need to confirm the total price you booked for in your home country. No matter what they say, they will handle it for you. You don't need to worry about anything else.

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.