Terrible experience

Waited at the pickup point for over two hours but no car came. Called Right Car Rentals and no one answered. The car rental website also couldn't contact them. Eventually, we took a taxi to the rental location and found out there were three other groups in the same situation as us.

The car rental was away from the airport. I purchased the additional insurance prior to renting the vehicle, but the service person insisted that it was not for full coverage and almost refused to rent until a purchased the additional insurance at the counter. We were unable to locate the gas door which was under the armrest on the door. We had to return the vehicle to the rental car return and go back to refill when showed how to open the gas door.

We feel that we were scammed because they lied and forced you to buy their insurance and forced you to buy the Sunpass if you didn’t have $300,000 in property damage they made you purchase their insurance and it does not say anywhere about that until you get to their counter I will never rent from this place again . We would definitely like a refund !!!

They tell everyone there who is using their own insurance, that their property coverage isn't high enough, even though they have different values and the only notice is the liability amount minimum required... thereby forcing everyone to get additional insurance. There isnt communication on how to find the car rental place. Thereby making it a long and confusing search.

It would’ve been helpful to know that the place was closed on sat! The day I’m supposed to return the car! Had no idea what to do with car, keys etc. and had to Uber to the airport!!