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Search for Dollar Car Hire in Birmingham

Great car but poor service from thrifty

Reviewed: Fri, Aug 9, 2019
About Dollar: 8.3 /10
The car was in excellent condition. I actually picked this car up from the Thrifty Birmingham branch. Staff were not helpful at all. They required several documents, it's not really a smooth and easy process. Also when taking the car back, it seemed like the guy was trying to find any excuse to not give me back my deposit. He first started with saying the tyre pressure was low and then suggested my petrol was low. It took him over an hour for him to give me my deposit back. Extremely poor service.
About QEEQ: 10.0 /10
Easy to book, no issue with easyrentcars.com
BMW 1 Series image
Dollar
Birmingham
United Kingdom
Compact | BMW 1 Series or similar

Relevant Reviews on Dollar in United Kingdom

Sibyl Occam

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Dollar
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Fri, Nov 21, 2014
About Dollar: 10.0 /10
Efficient and high-quality service. I originally booked a small Ford but was upgraded to a Mercedes for free. Drove nearly 2000 kilometers and the fuel cost was even lower than in my country...
About QEEQ: 10.0 /10

E.Roscoe

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Economy | Ford Fiesta or similar
Dollar
London Stansted Airport(STN)
London
United Kingdom
Reviewed: Tue, Feb 4, 2020
“No problems great car”
About Dollar: 7.7 /10
yes all good
About QEEQ: 8.0 /10
My daughter told me about you and will use you again

AHE

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Compact | Hyundai i30 or similar
Dollar
Inverness Airport(INV)
Inverness
United Kingdom
Reviewed: Wed, Aug 7, 2019
“Awful in the communication and information upfront but the actual rental was smooth and easy”
About Dollar: 7.3 /10
The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters. The pin location that was included pointed to a location far off from the actual car rental office. Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...

K.Fuller

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Economy | Ford Fiesta or similar
Dollar
Gatwick Airport(LGW)
London
United Kingdom
Reviewed: Thu, Jun 20, 2019
“Helpful but dishonest !”
About Dollar: 6.3 /10
Car not supplied with full tank. This was recorded by rep who advised " no problem, return with same amount". On return signed off car and advised "all Ok". 3 days later find that deposit of Gbp500 had been debited but only Gbp460 returned. Called Dollar at LGW , staff checked details and said would rectify this issue.....but have not. Fraudulent practice ???
About QEEQ: 8.0 /10

E.Tan

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Economy | Ford Fiesta or similar
Dollar
Edinburgh
United Kingdom
Reviewed: Tue, May 28, 2019
“Exorbitant charges for scratches on car tire”
About Dollar: 2.0 /10
Exorbitant charges for scratches on car tire
About QEEQ: 8.0 /10

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