I booked a full-size car, but when I got to the store, the only option they had was a Chevy Cruze, which I didn't like. There were no other cars in the same category available, so they downgraded me to a Nissan Versa but still charged the same amount. Since I had prepaid through QEEQ, I couldn't get a refund for the price difference. It wasn't much of a difference anyway, so I didn't really mind. The car drove fine.
“Overall a good experience other than with the staff member from whom I collected the vehicle.”
About Hertz:9.0/10
When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).
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