Nice car, very good service

Satisfied

Terrible experience. They gave us a faulty car with a broken battery. We reached Toledo that night and contacted both the rental company and QEEQ for assistance. Their solution was to tow the car away without providing a replacement. We spent days being bounced back and forth between QEEQ and the Spanish rental company. The rental company called and suggested towing the car but refused to refund the rental fee and denied any issues with the vehicle. On the way back to Madrid, the car malfunctioned again, drastically slowing down and eventually becoming undrivable. We were stranded on the highway for half an hour before resuming our journey. The car malfunctioned a second time while driving uphill, causing us to slip back dangerously and nearly get hit by a truck. We had to inch our way back to the rental office. Both QEEQ and the rental company's customer service were unhelpful, blaming us for not checking the car properly at pickup. How can anyone know the condition of the car without being a mechanic? Absurd!

I booked a jeep renegade but was given a citroen car. I was very happy with the car but I would not class it as equivalent to the renegade.

They didn’t want decor our QEEQ insurance and wanted $1,100 deposit or a further $76. I wld have been better not buying your insurance and going with the record go. I paid twice.

Because of the insurance issue, next time I wld go straight to a reputable, si for party operators, such as hertz, where it’s on site at the airport and I know what my charges will be. The car was also damaged/scraped at pick up. They seemed very nonchalant about it. There was also no documentation exchanged at drop off. I hope everything’s ok and they don’t try and charge me with the damage.

Une honte, assurance obligatoire NON ÉCRITES dans le contrat ! Au final 240€ a rajouter ! Des voleurs !!