Excellent service 5 star

Extremely frustrated. We showed the rental order stating that insurance was already purchased and no additional insurance was needed to the front desk staff three times and emphasized that we only wanted to pay the amount on the order, yet we were still tricked into adding an unnecessary vehicle rescue insurance. They claimed it would be refunded if the fuel tank was full upon return. This was very upsetting and felt like a scam. During pickup, there was no one to assist us; we had to find our own way to the parking lot. The staff left the counter for a long time, leaving us searching the vast parking lot for an hour. It was a terrible experience.

There were few staff at the counter, causing a queue when it's busy. Each customer takes at least 10 minutes.

Will use again. Good, reliable, friendly service. Staff at Malaga Airport desk - pleasant and helpful. Negative: telephone availability: I was trying to get in touch following my delayed pick-up and there was no way to get through to the Malaga Airport desk. IMPROVE THE SYSTEM, PLEASE

Excellent service, supportive staff on the phone.

All went smoothly but long delay to get paperwork done and then had to wait for car to be delivered to pickup point. Great car.

All was good and a good price.

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.