Everything was fine, but I got different car.

Very satisfied

There was no manual inspection when picking up the car, but they claimed there was a scratch on the wheel rim when returning it. Thankfully, I had purchased full insurance.

They kept charging me randomly after returning the car

The queue was very slow and the service attitude was stiff. The only pleasant surprise was a free upgrade to a Jaguar XF, and this car had only 7000+ kilometers on it. Picking up the car was quite smooth once we got the keys at the counter.

Very dissatisfied: 1) The store selected for car rental was Kiel downtown, the address shown was Dusternbrooker Weg, and there was no specific building number. According to the map, there was no store at this location. 2) Based on the store's name Ostseekai, we went to Ostseekai, but there was no one there. Called customer service and they said Ostseekai is only for people coming off the cruise, and there is usually no one there. However, I did not receive any such reminder when making the reservation. 3) The main store in Kiel sent someone to pick me up, and I successfully rented the car, but the car given to me was a two-door, while my order clearly stated I wanted a four-door. The store staff just said: all our cars have been rented out. Next time I will choose Enterprise. If the car I want is not available, they'll give you an upgrade rather than a downgrade.