When picking up the car, a male staff member repeatedly insisted on buying insurance, otherwise, he said there would be issues. He was very unfriendly, but I insisted on not buying it. When returning the car, a female staff member was smiling and provided normal service. There was no car inspection, I simply handed back the keys and showed the fuel receipt. The final price matched the booking price. Due to schedule delays, I picked up the car a day late. The manual car I requested was no longer available; instead, I got a very small car in poor condition, but it didn't have any problems.
“Great car, long wait for pickup and disappointing customer service.”
About Hertz:6.3/10
Over 1.5 hour wait to pick up the loan car. Huge queues.
Unexplained €60 fee on drop off. No explanation just "thank you all done" and handed a receipt. Did not notice the charge until I later checked.
It was an excellent car but on pick up, there were scratches on all panels that were not picked up or marked on the collection sheet and the fuel was only 7/8s full so we wasted about 30-45 minutes going through to the garage to wait for our turn to be served to have all the scratches and marks indicated and then the fuel topped up
Nous sommes très satisfaits. Voiture récente de qualité. Le seul bémol l’extérieur de la voiture sale à la récupération, donc difficile d’évaluer les griffes ou bosses et jauge non complète.
Retour de véhicule super rapide
About QEEQ:10.0/10
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