Je loue chez Europcar depuis 35 ans sans jamais avoir eu un problème.
Monsieur ANCRE me dit que je suis bloqué chez eux et qu'il ne peut pas me délivrer le véhicule. Je lui ai dit que ce n'était pas possible, il a cherché la raison mais ne dispose pas d'informations.
Au bout d'une dizaine de minute il s'est rendu compte qu'il y avait une erreur de saisie de numéro de permis, il s'est excusé et m'a surclassé. Je remercie Monsieur ANCRE pour son sens commercial et son abnégation. J'ai eu une belle frayeur... La voiture était parfaite et aucun problème à la restitution.
About QEEQ:10.0/10
Tout a été parfait, je découvre EasyRentCar avec bonheur. Le délai est un peu long pour la confirmation, ce qui peut être gênant pour l'organisation du déplacement.
Je vais faire de la pub et parrainer des proches tant que les prix resteront compétitifs.
The service was average. The store is located at the train station, easy to find with signs, but it requires a long walk inside. Incorrect charges were made, with €239 for vehicle damage being deducted twice.
The window had a chip in the middle.
The windscreen wipers were dry and didn’t work well. It was very hard to drive in the rain which was pouring for 5 days!
There was no windscreen wipers nozzle at all.
The battery of the car for electric drive was empty
In simple terms: they tried every possible way to upsell additional services! Then they tried to push higher-priced cars on us, claiming that the car we rented wasn't available. I had booked an automatic, but they gave me a manual. I specifically pointed out the scratches on the car during pickup, but during drop-off, they said there was no record of it, implying the damage was our fault. It was only when I provided the photos taken during pick-up that they waived the charge.
“Mr. Nabil. Great professional service at Europcar Geneva airport (French side )”
About Europcar:7.0/10
rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things..
however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.
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