Easy driving

The rental company couldn't provide the car at the reserved time, and the staff was extremely rude, making various excuses. We waited for 3 hours (by that time it was already 2 PM, an hour past the reserved pick-up time of 1 PM), and just before we were ready to complete the pick-up process, we asked what compensation the rental company would offer for the delay. The staff replied that if we didn’t want to rent, we could leave immediately. We were very dissatisfied with this attitude, so following the advice of the rental platform, we did not pick up the car.

I was upgraded to a very nice small SUV

Very good

easy to book

Hertz wa able to provide us excellent service through upgrading our booking. I therefore would like to thank Nisha for her excellent customer service and support.

Was working as expected. Very positive experience..

Pre-check prior to hire was not rigourous enough - this resulted in me being charged for stowed tyre inflator. This was apparently missing on my returning the van. So it was missing when I drove the vehicle off - unbeknown to me. For stowed (therefore hidden) parts, rental companies should have checklist of items renters need to check before leaving the forecourt. Wholly unreasonable for hire companies to expect renters to have mental list of all hidden equipment (spare tyre, jack, high viz jacket, triangle etc etc) that they need to check before leaving so that they do not get charged excesses on return! I contested this with Hertz and they waived the charge fortunately. But unpleasant.