There was no queue when renting the car (while other companies had queues)! The counter staff were very polite, although they recommended another insurance not included in the comprehensive insurance, called towing insurance. In case of theft or an accident, the company would be responsible for towing the car back. Otherwise, towing fees in the US are very high, so we bought it.
Four years later, still worth reviewing. Actually got a Hyundai Tucson, a pretty good car with enough space. Drove it for 6000 kilometers. In Yellowstone, a bison even bumped it creating a dent. The Black uncle who inspected the car didn't even bat an eye.
Had to wait in line for a long time. Booked a Jeep Grand Cherokee, but was given a rather average Hyundai on-site. Although it's in the same category, the value for money doesn't match the car I wanted. A bit disappointing!
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Customer Service
Excellent value.
Dislike: Car has a little worn interior
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