Good pricing, good service

The vehicle was relatively new and clean!

I had heard that Hertz's staff in Europe generally have a poor attitude, but the service personnel we encountered during pick-up and drop-off were quite friendly.

It's the same as HERZ, the service is reliable.

The attitude was quite good, and there were no unreasonable charges. They pre-charged for a full tank of fuel, and the price was cheaper than refueling it yourself. However, you need to plan well and return the car with an empty tank to make it worthwhile. I received a Ford Galaxy, which is wider than the Smax I booked, and it was an automatic. I used a notarized translation of my driver's license to pick up the car. I met a compatriot at the adjacent rental counter who couldn't pick up his car because he didn't have a notarized translation. He mentioned that he had never needed one in his previous trips to Europe, so he didn't bring it this time. To be safe, it's better to bring a notarized translation.

We booked an automatic car, but they provided us a manual one. The store said there were no automatic cars available. We had no choice but to take the manual car.