Pickup was really quick. The service desk is on the first floor of the Wynn, tucked away in a corner so you may need to ask security for directions. Once you get the keys, just head down to B1 to pick up the car. The vehicle had only about 2,000 miles on it, basically brand new. Drove about 1,200 miles on a West Coast road trip and everything went smoothly.

Efficient and professional cross-regional collaboration with a friendly and enthusiastic attitude.

Waited for close to 4 hours before we could drive off

Everything was ver efficient. Staff knew about booking and the whole process took about 20mins as they did not have the car I ordered and was given an upgrade.

Did take a little while get the car, but everything was busy at Hertz and the other two agencies. My rep could not have been more professional and courtesy. I don't fly much any more, and I don't rent cars much, but I would/will certainly want another experience like this one.