Rental

When drop off car was a little bit long time for guest.

So far so good, next time I will choose easyrentcars.

The car was incompatible with USB/charging of IPhone. This was unacceptable as roads in NZ are long, unpopulated with few services and as I was a lone female traveller the thought of being stranded with no phone battery made me feel very unsafe. Also I was not provided with the central locking key. This was inconvenient, having to first manually unlock the drivers door before I could load/unload stuff into the boot.

I had know problems on pick up and drop off the process (paperwork was easy to understand)

It was great

The GPS within the car was pricey, so unfortunately we had to buy a sim card which was wasting our time, as we hadn't been informed of the GPS charges. The staff were friendly about it, but they rushed the service a little it seems.

Like: The people are friendly and helpful. I didn't get the promised photos of the car damages but as long as they weren't bothered, then I wasn't. But if there had been a problem with damage, this would have been a problem too. The car was very efficient on petrol. But the best thing was the staff. I left my house keys at the rental desk and the lovely woman from Ace drove to the airport to drop them off to me! Many thanks for that.
Dislike: The moment at the airport when I couldn't get through to them on their 0800 number and wondered if I was every going to get through to them. I kept being referred to Auckland and then talked to someone unhelpful there. Eventually I managed to talk to someone in Wellington and by the time we had collected our luggage the shuttle taking us to the rentals had arrived. So phew.