実は海外旅行でレンタカーを借りるのは初めてでした。

It took a 20-minute walk from the downtown hotel to the rental office, and the car was in great condition.

1. The car provided was far different from the one I booked; 2. The translated document from Zuzuche was not accepted, and I had to wait more than an hour to get a new translation service, which cost me 600 yuan!!!

Great service, language barrier was not an issue despite being abroad. Very patient and enthusiastic.

Communication during car rental was average, but the return process was very good.

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

As noted in the Hertz comments $429.88 charged against our card which we want addressed.