Best smooth driving car

Convenient

Very quick service. Make sure to refuel before returning the car; I didn’t because I was in a rush to pick up a friend at the airport.

Very good

Booked online, presented the order, credit card, passport, driver's license, and a translator device at the airport store. Very convenient. However, there was a small trick; they asked us to prepay for a tank of fuel for the return, claiming it would save time since gas stations are hard to find. Later we found out that gas stations in US cities are as common as pharmacies in China, so there's no need to worry about finding a place to refuel.

Customer service at car rental was unsatisfactory. Car exterior and interior was dirty and filthy upon pick up. They also did not make any attempts to address my concerns about it. I will never rent from Hertz EVER again.