There is a shuttle bus from the airport to the rental company, which is very convenient. There are multiple service counters at the car rental place, and the waiting time is short. The service is enthusiastic.

When picking up the car, the staff tried to sell me insurance, which I declined. Then they tried to sell me prepaid full tank gas at a bit over $2.20 per gallon, claiming it was cheaper than the city. I got confused and bought it. In hindsight, it wasn't a great deal. Firstly, the tank capacity is average for that car type, which might be more or less than my actual car's capacity. Secondly, you need to use up the fuel before returning the car, which is hard to gauge, requiring frequent refueling and mileage calculations. It's more convenient to refill near the return spot. The return process was quite fast, though. An inspector checked the car's exterior, issued a return receipt, and it was done in two or three minutes. Overall, it was a good experience.

The storefront lobby is very clean, offering a seating area for rest. The service is highly efficient. If you don't want to wait in line, you can use the self-service machine, which is very convenient. The staff explanations are very detailed and patient.

Easy and efficient both collecting and drop off

Counter staff was helpful and friendly. No hard selling. Lots of cars to choose from. They were mostly all the same model; Nissan verso. It’s unfortunate that in the car we choose, the USB port did not work properly and the interior had an unpleasant smell which we didn’t notice until after using the AC. I would check those things next time. Returning the car was pretty straightforward and quick. The airport at Miami is not near the car rental units. Leave plenty of time if you need to get to and from the airport.